Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Description/Background:
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
From the start-ups to the been-there-done-that's, our commerce platform connects millions of businesses with their customers. Our cloud-native, easy-to-integrate solutions make scaling seamless. We help businesses build long-term solutions for their customers. Systems that are easier to integrate and future-ready. End-to-end solutions for top-to-bottom commerce.
Cloud-native tech meets on-the-ground support. Innovation starts with us. One platform for POS and software? Now that’s Genius. Everything merchants need, all in one easy-to-implement solution.
We keep payments safe and seamless, however and wherever they happen. We’re trusted by leading developers and platforms to handle the hard stuff — creating robust, reliable systems that integrate seamlessly into existing ecosystems.
Purpose of the Role:
The role of APAC onboarding and integration product lead will own the experience of merchants going live on Global Payments solutions - efficiently, compliantly and at scale. The lead role is accountable for the cross functional product team responsible for building intuitive, flexible and scalable onboarding and integration experiences.
In this role you will manage and grow a team of product managers, while working closely with the APAC product organisation, international subject matter experts, sales, operations and external partners. You will drive the vision and execution of the onboarding journey - covering merchant direct workflows, APIs, partner integrations - such as through ISVs and support tools through vendors that accelerate merchant time-to-revenue and improve operational efficiency.
Responsibilities:
Product domain: Payments onboarding and integration
Leadership of the onboarding and integration domains across APAC, including a team of up to 7 team members.
Encourages and drives innovation within the product domain and organisation.
Passion to mentor, coach and develop product managers and team members.
Design and continuously improve merchant facing API integrations, SDKs, documentation and partner onboarding toolkits.
Review the existing “as-is” onboarding flows and remove tech-debt to streamline and improve onboarding timelines.
Strong knowledge of merchant onboarding, KYB, platform compliance and developer integration workflows.
Familiarity with platform architectures and solutions (e.g. Salesforce), partner enablement and global onboarding.
Product strategy and thought leadership
SME for domain, leading conversations with key partners and representing GP needs.
Defines the strategy for the product domains across APAC to represent the needs of existing and future customers, acting as their voice inside the business and being passionate about the user experience.
Product development using a variety of techniques including customer visits, interviews, questionnaires, user observation, workshops, brainstorming, use cases, and prototyping to determine what products and features to build and enable.
Understand the competitive landscape of payments and payment-related industries using data and insights to drive the solution and deliver effective feature sets within APAC.
Partners with the International Product organisation and SMEs to understand key global developments of product to bring best in class solutions to market and export best in class solutions to the world.
Product discipline and ways of working
Experience leading product teams who create well defined feature definitions as per the defined product development lifecycle, collaborating with agile development teams and colleagues in multiple regions.
Lead roadmap planning for domains, supporting product managers to create well defined product briefs, manage and prioritise the product backlog across different activities in the region.
Work with country managers to prioritise and deliver new product design, development and product improvement activities.
Lead feature/design workshops to drive alignment and creativity in solution design.
Own go-to-market approach for domain, effectively communicating upcoming releases internally and externally.
Lead change management processes associated with assigned products, engaging with teams early to ensure understanding, buy-in and optimal operational process are put in place to support any launches of product updates/changes.
Manage the product lifecycle for the domain, including end of life and withdrawal of products and features from the market.
Target state architecture
Consolidate target-state process maps for domains with an initial focus to deliver Target Architecture Model (TAM) in partnership with the International Product organisation.
Strategic review of all vendors with roadmap to deliver TAM and commercial analysis of vendor relationships to ensure best fit for Global Payments.
Design and articulate product placement for the domain.
Take ownership of the domain. Work with teams and stakeholders to solve product related problems, and own decisions to ensure the right outcome is delivered.
Establish and manage third party vendor relationships across the value chain where appropriate.
Drive commercial outcomes
Lead the domain with a client first approach and a commercial mindset.
You are commercially astute, working with sales partners to create business cases in order to obtain funding for product build.
Work with product operations to report on product performance in the market to the APAC senior leadership team and country managers to help inform decisions on product roadmap and lifecycle.
Work with finance, marketing, and sales to deliver competitive pricing strategies and creation of sales / customer assets.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Experience and Expertise
10+ years' experience as a Product Manager covering the full breadth of product design, development and life cycle management in a hardware or software solutions based organisation, ideally within payments, FinTech or Banking.
A people first mindset. Leadership of up to 7 people to support product development and delivery activities.
Passionate about delivering great customer experiences and bringing products to life that scale, representing the voice of the customer.
Resilience with a growth mindset to continually refine and improve experiences.
Ability to think strategically and communicate the big picture to take the business on your product journey.
You are a collaborative operator who can bring together diverse perspectives from across the business and prioritise product solutions to deliver the greatest value.
Self-starter who can lead teams in a fast moving environment to drive the product roadmap forward, maintaining momentum on multiple projects simultaneously.
Commercially minded with the ability to analyse product profitability when prioritising solutions as part of the product roadmap.
Demonstrated values of Passion, Care, Accountability, Excellence and Ingenuity to collaborate with team and deliver outcomes in a global matrix organisation.
Strong interpersonal skills with the ability to communicate complex issues to senior management, developing strong internal and external relationships.
Preferred
Demonstrated delivery of product across the APAC region and an understanding of onboarding requirements across the region.
Knowledge and/or experience working in an agile environment.
Being adept in project management including experience using various project management techniques would be advantageous.
Key Relationships
International onboarding and integration product domain members and technical leads
Global Payments customers and partners
APAC Senior Leadership Team
Oceania Senior Leadership Team
Oceania and Global IT Team
APAC Head of Product
APAC country managers
Head of Sales
Marketing Team
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
