Assistant Digital & Technology Manager
About the Role
The Digital and Technology Assistant Manager supports the planning, implementation, and management of digital and technology initiatives across our F&B operations in Hong Kong. This role works closely with operations to fully understand business requirements and technology solutions, ensuring seamless restaurant operations, enhancing customer experience, and driving digital transformation.
Responsibilities
- Digital Transformation Support:
Assist in planning, executing, and optimizing digital projects (e.g., POS systems, online ordering, mobile apps, loyalty programs, kiosk/self-ordering, payment solutions). - System Administration:
Oversee daily support, maintenance, and troubleshooting for critical restaurant technology systems, including POS, inventory management and back-office platforms. - Project Management:
Coordinate with vendors, IT teams, and business users to ensure timely and successful rollout of new technology solutions and the successful launch of new F&B / Lounges within Hong Kong. - Data & Analytics:
Support data collection and analytics initiatives to provide actionable insights on sales, customer behaviour, and operational efficiency. - Cybersecurity & Compliance:
Help ensure all systems comply with company and regulatory standards working closely with regional and global teams for execution
Understanding of Cyber Security frameworks and certifications such as NIST. - Training & Support:
Deliver training and support to restaurant team and back office team on new digital tools and technologies. - Stakeholder Communication:
Act as a liaison between restaurant operations, IT, and vendor partners to gather feedback, address issues, and communicate updates. - Continuous Improvement:
Proactively identify and recommend technology enhancements to improve guest experience and streamline operations.
Requirements
- Bachelors Degree in Information Technology, Computer Science or related field
- 4 years or above solid experience within Digital & Technology roles. Experience in F&B / Hospitality industry preferred.
- Experience with POS, Inventory, Networking & Infrastructure (Oracle Simphony would be a bonus)
- Strong leadership, communication and organization skills
- Team player and positive attitude
举报职位
