Assistant Front Office Manager

Job Overview

Responsibilities

1. Assist Front Office Manager to plan, organize and coordinate the daily activities of the Front Office to ensure an efficient and profitable operation that optimize guest satisfaction level to the quality standard of the hotel.
2. Monitor the daily operation, represent the management and acts on their behalf, especially in guest and staff relations.
3. Handle guest problems and complaints.
4. Manage and control all activities at Front Desk and to ensure a smooth and efficient operation during assigned shift. Rotation of overnight shift may need.
5. Ensure the best hotel service is offered at all times, with maximum efficiency and of the highest standards.
6. Be responsible to ensure guests receive prompt and courteous services; guest amenities programs are followed and performed; and that the highest possible level of guest satisfaction is achieved.
7. Report promptly to management for all irregularities found in the hotel operations or facilities with a recommended course of action to take.
8. Perform other duties that management deem necessary.

Responsibilities (Con't)

Requirements

1. Higher diploma or above in education requirement; university graduate is preferable.
2. At least 8-year solid front desk supervision experience or in similar capacity. Proven record of luxury hotel chain experience is a plus.
3. Preferred with relevant working experience in Front Desk operation and system.Skillful in complaint handling, crisis handling & performing leadership role; Being diplomatic in working with various departments.
4. Strong communications skill with mature, take initiative & disciplined traits.
5. Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2731.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.