The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you.
We are seeking a dynamic individual passionate about delivering quality service to our customers and distribution channels. As the Health & Claims service specialist, you will have the opportunity to work closely with cross-functional teams and key stakeholders to support the Health & Claims journey on operational tasks and improvements initiatives, ensuring service quality, regulatory compliance, and excellence in customer and distribution support.
Position Responsibilities:
Assist the HK & Macau team in delivering seamless health and claims services to distribution channels throughout the New business, Maintenance and Claims journey, ensuring high-quality service and support.
Provide support to distribution channels by conducting health claims training, workshops, and effective methods of agency education.
Collaborate with stakeholders to support assigned tasks, including participating in project transformations and product development. Assist in implementing changes aligned with the Company's health strategy.
Coordinate with healthcare providers to implement health service programs that address and fulfill customers' health and wellness needs.
Act as a collaborative team player with a customer-centric focus, dedicated to driving and implementing changes in partnership with internal stakeholders. Travel to HK or PRC may be required.
Participate in the development of competitive, risk-based, and evidence-based claims practice guidelines, standards, procedures, and key performance indicators.
Stay updated on regulatory changes impacting claims and ensure alignment of claims practices with regulatory requirements and internal standards and procedures.
Required Qualifications:
A degree and at least 5 years of relevant experience in the Macau / PRC insurance healthcare market, including a minimum of 3 years in customer-facing roles, preferably in claims, training, and/or partnership & vendor management.
In-depth knowledge of insurance products, health definitions and claims, and health & wellness initiatives.
Proficient in working collaboratively with cross-functional teams. Strong interpersonal and communication skills, critical thinking, and problem-solving abilities with a customer-centric mindset.
Diligent and professional demeanor, exhibiting positivity and respect. Committed to honesty and integrity, adept at managing pressure, and taking ownership of tasks.
Self-motivated and attentive, with strong time-management and prioritization skills. Open to different opinions and proactive in sharing ideas.
Proficiency in both spoken and written English and Chinese; fluency in Mandarin is an advantage.
Proficient in technology, data analysis tools and Microsoft 365 applications.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
