About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
For more information, please visit www.fwd.com
For more information about FWD Hong Kong, please visit www.fwd.com.hk/.
The job:
Work closely with business units to identify business potential, provide business solutions to support business goals and achieve KPIs.
Understand business need, elicit requirements with multiple stakeholders, conduct gap analysis and prepare user requirement documents.
Facilitate discussions with different parties, define solution with business and IT, helping stakeholders make informed decisions, including option evaluation, prioritization.
Coordinate with business and IT to formulate test strategy and test cases preparation, perform or coordinate user acceptance test.
Support full cycle of system implementation and change management, systems incidence management and post-implementation review.
Monitor status of project tasks, manage schedules and deadlines.
Proactively report status, assess risk, escalate issues and provide mitigation, alternatives.
Provide business insight on behalf of Life Operations, and in terms of customer experience.
The Person:
Undergraduate degree holder, preferably with major in IT or business related disciplines.
Minimum 2 years solid experience in business analyst role, experience in Life Insurance industry with good understanding of insurance would be an advantage.
Good at organizing work sessions and bridging between users and IT to translate / clarify user requirements and produce related documentation.
Experience in gap analysis, business justification and prioritization, issue identification and analysis, and problem resolution.
Effective communication skill, able to communicate concisely and timely with different groups of people.
Demonstrated ability to work independently while dealing with high levels of ambiguity. Ability to meet deadlines and perform under timeline pressure.
A sophisticated MS Office user.
We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.
