Concierge

Company Description

• The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Key Responsibilities

• Greeting Visitors: Warmly welcome guests, clients, and couriers as they arrive at AP House.
• Directional Assistance: Provide clear directions and information to ensure visitors navigate the house and office areas easily.
• Client Engagement: Engage with clients to understand their needs and direct them to the appropriate staff members.
• Handling Inquiries: Answer general inquiries about the boutique, including appointment booking and product & service availability, then pass them on to corresponding colleagues.
• Managing Deliveries: Coordinate with couriers and delivery personnel, ensuring timely and accurate handling of packages.
• Operation & Administration: Provide administrative support to all operations of AP House and provide operational and onsite support for brand events  
• Maintaining Professionalism: Uphold the boutique's luxury brand image through a polished appearance and professional demeanor.

Work Environment

• The Concierge will be stationed at the reception, interacting directly with visitors.

Qualifications

• Previous experience in a customer-facing role, preferably in luxury retail or hospitality.
• Exceptional interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficient in handling multiple tasks and prioritizing effectively.
• A passion for luxury watches and a basic understanding of high-end timepieces is a plus.
• Fluent in Chinese and English

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.