Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.
Qualifications
Education and Experience
Diploma/Higher Diploma in any discipline
At least 2 years of relevant experience in customer service environment
Preferably from property management, facilities management, hotel, or customer service industries
Skills and Knowledge
Good command of written and spoken English and Chinese (including Cantonese and Putonghua)
Excellent customer service and communication skills
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing
Personal Attributes
Cheerful and welcoming demeanor
Proactive approach to service
Well-organized with attention to detail
Ability to work independently
Pleasant personality with strong people skills
Key Responsibilities
Duty roster ( 08:00-17:00, 10:00-19:00, 13:00-22:00, total 3 shift)
Greet and guide visitors in a warm and professional manner
Coordinate with stakeholders including Authority employees and tenants
Maintain a presentable, tidy, and organized reception area
Handle visitor registration, requests, inquiries, and complaints
Provide information about the venue and available services
Answer and direct incoming calls in a polite and efficient manner
Respond to visitor inquiries professionally and accurately
Relay messages to appropriate staff members
Maintain clear communication with facility departments
Administer meeting and conference room bookings
Coordinate with courier companies for outbound mail and parcels
Process carpark redemption for visitors
Provide general administrative support as needed
Ensure compliance with management regulations and requirements
Report any security concerns or unusual activities
Maintain visitor logs and access records as required
Assist with registration for events and meetings
Direct attendees to appropriate venues
Support event logistics as needed
Coordinate with event teams during special functions
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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