Ageas is a listed international insurance Group with a heritage spanning 200 years.
It offers Retail and Business customers Life and Non-Life insurance products designed to suit their specific needs today and tomorrow and is also engaged in reinsurance activities.
As one of Europe's larger insurance companies Ageas concentrates its activities in Europe and Asia which together make up the major part of the global insurance market. It operates successful insurance businesses in Belgium, the UK, France, Portugal, Turkey, China, Malaysia, India, Thailand, Vietnam, Laos, Cambodia, Singapore, and the Philippines through a combination of wholly owned subsidiaries and long-term partnerships with strong financial institutions and key distributors.
In most markets, Ageas ranks among the market leaders in the countries in which it operates. It represents a staff force of about 44,000 people and reported annual inflows close to EUR 18.5 billion in 2024 (all figures at 100%).
Shape your Career with Ageas
We’re currently looking for a high caliber professional to join Ageas Asia as Digital Workplace IT Specialist, based in our Hong Kong Regional Office. The job holder will be reporting hierarchically to the Director, IT & Security, Asia.
In this role you’re expected to:
This role is responsible to serve as Level 2 support for Microsoft 365 modern workplace applications at the regional office and oversees the performance of the outsourced IT service provider, including the on-site service desk agent. The incumbent should be familiar with regional IT operations, capable of reviewing the performance of the IT service providers and ensuring a seamless digital workplace experience. Responsibilities also include preparing, submitting, and tracking invoices for IT-related products and services.
M365 Digital Workspace
Provide first and second-line support for Microsoft 365 applications, including Exchange Online, Outlook,- Point Online, Teams, OneDrive, Copilot, and Power Platform.
- Manage user accounts, access rights, license provisioning, and recertification.
- Troubleshoot issues related to connectivity, authentication, and performance across Microsoft and integrated third-party cloud apps.
- Assist with Microsoft 365 tenant setup, administration, migration, and deployment projects.
- Manage Intune (MAM/MDM) for both corporate and BYOD devices.
- Support hybrid and cloud identity management (e.g., Entra ID).
- Review and maintain security policies within the Microsoft 365 environment.
- Apply networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
- Stay current with Microsoft tools and conduct evaluations to support business needs.
IT Operations
- Oversee daily IT operations managed by outsourced service providers.
- Create and maintain SOPs, runbooks, technical documentation, and knowledge base.
- Optimize service desk workflows, SLAs, and escalation processes.
- Collaborate with the Security team to integrate cybersecurity into IT operations.
- Support internal and external audits with required documentation and reporting.
- Act as Business Continuity Coordinator, ensuring readiness and documentation of recovery procedures.
- Participate in planning, testing, and execution of BCP and DRP.
- Serve as a member of the Crisis Management Team, supporting incident response and recovery.
- Stay informed on crisis scenarios like system outages, infrastructure failures, and cyber incidents.
- Support incident, problem, and change management processes.
- Contribute to post-incident reviews and business impact assessments.
- Manage IT-related invoices, ensuring accuracy and resolving discrepancies.
- Flexibility to provide after-hours and weekend support when needed.
As a successful candidate you’d ideally have the following skills and exposure:
Academic Requirement:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3 to 5 years of experience in workplace support with focus on Microsoft 365 technologies.
- Microsoft 365 Certified: Modern Desktop Administrator Associate certification preferred.
Technical Skills:
- Microsoft 365 administration including Intune (Mobile Application Management and Mobile Device Management)
- Entra ID and Identity Management
- Windows desktop operating systems
- PowerShell and/or Python scripting
- Cloud application support
- Remote support tools
- Proficiency in Windows 10/11 operating systems
- Strong troubleshooting and problem-solving skills
Soft Skills:
- Good customer service orientation
- Strong verbal and written communication abilities
- Ability to explain technical concepts to non-technical users
- Patient and customer-focused approach
- Adaptable to changing technology landscapes
- Proactive problem-solving, and attention to detail
- Ability to work independently and in a team environment
Ageas values your talent and knows how to reward it. We offer you an attractive salary and fringe benefits. You will work in a stimulating international environment with numerous opportunities for personal development. You will work independently within a global dynamic team in agile ways (start-up spirit).
Take the next step in your career, apply for this role at Ageas today
Click on the “” button to submit your application.
Application through internal referral
If you would like to refer any qualified individuals, who are interested in this position, please advise them to click on the “” button to submit his/her application. Referees should indicate the name and department of the referrer on their resumes. Shortlisted candidates would be notified for an interview.
Diversity, Equity and Inclusion
Ageas is an equal opportunity and affirmative action employer. Inclusion and Diversity are an essential part of Ageas’ values and company culture. We foster a working environment where everyone feels they belong, collaborates to achieve our common ambitions, and is recognized for their contribution. Ageas encourages its people to think and act differently, to speak up, to be themselves and to contribute their individual skills. Ageas strives to create a truly inclusive company – attracting the most talented people and offering them an environment where they can grow their full potential. For Ageas, diversity and inclusion is a business imperative, providing us with the foundation to achieve sustainable business results across different markets.
