Responsibilities:

• Handle guest enquiries, emergencies and complaints
• Assist in managing day-to-day front office operation, and ensure the smooth running of Reception and Concierge counter
• Assist to supervise the Front Office team and provide training to new teammates
• Any ad-hoc duties as assigned by the superior

Requirements:

• Degree/Diploma or above in Hospitality or related discipline
• 5 years of Front Office experience with at least 3 years at supervisory level in the hotel industry
• Strong problem solving skills and able to work under pressure and independent
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Familiar with Opera System and Microsoft Office Applications
• Good command of written & spoken English, Chinese and Mandarin
• Shift duty is required

How to apply?

Interested parties please complete a Job Application Form and send it together with your resume stating the expected salary and earliest availability either by fax, email or mail to Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon.

All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only.