About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
About the Skaud Acquisition
Back in August 2024, Payoneer acquired Skaud. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance.
This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit.
Role summary
We are looking for a detail-oriented and proactive HR Operations Specialist to join our team. In this role, you will be responsible for managing the end-to-end employee lifecycle - including onboarding, offboarding, query resolution, and compliance. You'll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.
Hong Kong/ Full Time/ Hybrid
What you'll do:
Onboarding & Offboarding:
- Manage end-to-end onboarding and offboarding processes as per defined SLAs
- Coordinate with internalteams, clients, and third-party vendorsto ensure seamless transitions
- Trigger communication workflows and ensure document compliance
Employee Helpdesk Management:
- Resolve HR-related help requests in a timely and empathetic manner
- Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries
- Maintain documentation and response logs for audits and process improvement
Compliance s Labor Law Adherence:
- Stay updated with labor laws and statutory regulations in assigned countries
- Ensure all HR processes and documentation are compliant with local employment laws
- Work closely with legal teams to implement policy updates as needed
SLA Monitoring and Reporting:
- Track service level agreementsfor onboarding/offboarding and help requests
- Generate weekly/monthly reports on operational efficiency and issue resolution
metrics - Identify process gaps and suggest continuous improvement initiatives
Who you are?
- Strong understanding of HR processes and local labor laws
- Excellent communication and stakeholder management skills
- Comfortable working in a fast-paced, global environment
- Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar) is a plus
#LI-SL3
The Payoneer Ways of Working
Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
