Jungle River Cruise Skipper - Full Time

Job Summary:

Responsibilities:

• Responsible for the daily operations of Jungle River Cruise
  
• Presume the role of Skipper to deliver Jungle River Cruise show and operation of the Jungle River Cruise boat
  
• Deliver an exceptional show performance on the boat trip, skillfully using humor, suspense, and engaging spiels in Cantonese, Mandarin, and English to immerse Guests in the adventure while maintaining vigilance during the boat trip, watching for any issues or unsafe Guest’s behavior. This typically involves starting, stopping, and controlling the boat speed and movement of the JRC boats to ensure safety and Guest experience excellence.
  
• Performing pre-opening checks and inspections to verify that all the boats and ride area are working properly before allowing Guests to board
  
• Adhering to all safety regulations, operating procedures, and Company policies. Responding to any boat/ride malfunctions or emergencies, following established protocols/Operations Guidelines to stop the boat/ride and evacuate Guests if necessary. Performing evacuation procedures and emergency handling under undesired situation, handling guest enquiry and concern.
  
• Assisting Guests with accessibility and special needs, with boarding and disembarking the JRC boats
  
• Monitoring ride/vehicle capacity and wait time to optimize Guest carry
  
• Reporting any technical issues, safety concerns, or unusual incidents
  
• Performing closing checks and inspections to verify that all the boats and locations are secured and report any concerns or discrepancies

Basic Qualifications:

• Fluent in Cantonese, good in English and Putonghua. Knowledge in other language(s) would be an advantage.
  
• Caring and outgoing with good interpersonal skills. Expressive and proactive.
  
• Ability to create an immersive and enjoyable experience for Guests
  
• Able to connect with Guests through conversations, body language, and personalized interactions
  
• Able to maintain a high energy performance level throughout the boat ride even under harder working environments
  
• Able to exhibit a strong dedication to the position and can reliably deliver consistent high-quality performance
  
• Willing to receive feedback, implement improvements, and continuously develop skills as a skipper

Preferred Qualifications:

• 1 year of experience in Guest-facing roles within the entertainment, hospitality, or tourism industry

Additional Information:

Schedule Availability
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company.

Submitting Your Application

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