KERING EYEWEAR Customer Operations Process Development Specialist

We are currently seeking a Customer Operations Process Development Specialist who will report to the Customer Operations Process Development Manager as part of our dynamic Customer Operations Process Development team based in Hongkong.

Your opportunity

You will provide support to the Process Development Team with regards to the planning, execution, & reporting of projects. The combination of technical know-how, interpersonal communication, a strong sense of initiative and a drive to support partner solutions will be critical. In this position, you will also support with the coordination of communications to different APAC countries. This is a great opportunity for a motivated, energetic individual who wants to challenge their abilities in a dynamic work environment.

How you will contribute

• Support induction/training to new comers

• Support induction/training for new business and system procedures and functions

• Support requirement collection and analysis on new business/system process mapping

• Support and monitor Customer Service operation process development projects

• System issues shooting and reporting

• Facilitate and manage continuous communication to APAC Customer Service Operation team on process and procedures

• Creating internal documentation for Customer Service Operation team

• Assisting in meeting management (scheduling, meeting minutes, follow-up on action items)

• Acting as regional support in case of enquiry on customer service operation process

Who you are

Skills and Experience

• Experience in customer operations, systems development or IT.

• Experience with process documentation and activity coordination.

• Experience in working with multiple countries/cross functional teams

• Ability to work in a fast-paced environment, managing multiple tasks at once and competing priorities

• SAP, Dynamics user experience is a plus

Competencies

• Team player

• Customer-oriented

• Problem solving

• Negotiation-oriented

• Focus on results

• Self-motivated

• Passion and enthusiasm

• Curiosity and innovation

• Clear and open communication

• Trustworthy