We are offering......
- Hybrid work arrangement (work from home/office)
- 16 weeks Maternity / 14 days Paternity Full Paid Leave
- Discretionary Bonus
- Free Priority Pass Membership (unlimited airport lounge access)
About this role...…
The Operations Transformation Manager, is responsible for managing the client operations transformation element for the new program, specifically focused on the provision of client operations and client account management in APAC region.
- Involvement in the release and go-live plans for the Client Operations elements of the Programme, including ensuring successful acceptance and sign-off is obtained from all workstream sponsors.
- Engage with different stakeholders across multiple levels in an environment of constant change
- Roll out processes and procedures, ensuring team are comfortable and appropriately trained and supported.
- Responsible for training of the team on service, methodology, templates, processes
- Ensure team adoption and compliance with Collinson selected tools and technology.
- Responsible for documenting current As-Is processes where not available to ensure new programme delivers core business capabilities as a minimum
- Ensure a timely and accurate reporting
You might fit for the role if you have...…
- Degree in Business Administration or related disciplines
- Minimum 5-7 years relevant experience in Client Operations and project management
- Experience in operations, policies and procedures, including client onboarding, pricing, contract and SLA adherence
- Strong delivery leadership experience in client operations transformation with evidenced examples of driving and managing change
- Collaborative, result-oriented and determined to achieve the outcome to help the team succeed
- Experience in flexible working/hybrid working environments
- Excellent communication, analytical and problem-solving skills
- Excellent command in both written and spoken English
- Proficient in Microsoft suite – Word, Excel, PowerPoint, Visio
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