Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities:
- Focus on enablement and maintenance of Policy Servicing production incident, Policy & Customer Servicing data patching support
- Policy Servicing production incident support for impact case handling, interim fixing and long-term enhancement
- Data patching support for Policy & Customer Servicing to ensure accuracy and integrity of data in core system
- Liaison between technical teams and business stakeholders to communicate incident status, impact and resolution
- Support Operation Government to handle Operation related material incidents
- Support other departments (e.g. Product) on related incidents
- Assist Senior Manager to prepare management reports
- Lead the team of business analysts to manage and support incident and data patching which assigned by senior manager and ensure successful implementation and delivery by following the prescribed standard and timeline.
Job Requirements:
- Degree holder in any discipline
- At least 7 years relevant practical experience with minimum 2 years in supervisory level
- Proven ability to lead delivery of medium projects
- Hands on experience in project life cycle (Agile is an added advantage), Project Management Professional (PMP) or similar designation
- Good command in written and spoken English and Chinese
- Proficient in MS Office
- Knowledge of project management skills and tools
- Good analytical, problem solving and presentation skills with positive and pro-active mindset
- Able and enjoy to work with people of diverse backgrounds
- Ability to understand customer needs and translate internal facing and technical information to customer friendly language
- Strong negotiation and communication skills
- Good people management skills is an advantage
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
