In this role, you will assist the Head of Retail Operations & Control in managing the operational health of Retail Banking Division (RBD), and overseeing that the business units complies with regulatory requirements.
Main Responsibilities:
Assist to develop business and operational guidelines in consultation with various RBD business, frontline departments or other divisions to ensure RBD sales and delivery complies with regulatory guidelines, compliance requirements and internal control policies
Create, review and update clear, concise, and compliant operational procedures for retail banking processes, including account opening, transactions, customer services
Monitor process changes, audit findings, and comments from 2LoD/ stakeholders to refine procedures for efficiency and clarity
Manage document control, approvals and dissemination of the procedures
Review the compliance & control and identify areas for improvement
Assist in developing training materials and guides to facilitate staff understanding and implementation of new or revised procedures
Assist in the development of procedure manuals for detailed tasks or operations
Execute appropriate operational control measures and enhancements to address control improvements and risk mitigation, including recommendations made by auditors and regulators
Provide/Assist the training to staff concerned on the knowledge and awareness of compliance in the relevant requirements and internal control policies
Take up ad-hoc projects as required
To meet the challenge, you should have the following qualifications and attributes:
Degree holder with minimum 5 years’ solid experience in Retail Banking regulations, operations, products and services, with compliance experience preferably
Sound knowledge on compliance and control assurance framework
Excellent communication and interpersonal skills
Self-initiative, able to work independently and under pressure, good time management
PC literate with good knowledge of Microsoft Office
Fluent in spoken and written English and Chinese, preferably including Putonghua
