Reservations Officer

• Full-time
• Revenue
• Hong Kong

Description

ABOUT THE JOB

We are expanding quickly and we want a Reservations Officer to support our growth. The Reservation Officer is responsible for managing hotel reservations, ensuring a seamless booking experience for guests, and excellent customer service. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

If you want to be part of our growth and enjoy learning in a fast-paced environment, come and join us!

WHAT YOU'LL DO

• Manage Reservations from all distribution channels: Respond proactively to guests’ queries. Process and confirm all incoming reservations via phone, email, WeChat, Whatsapp and Online Travel Agent platforms.
• Customer Service: Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a professional and timely manner.
• Data Entry: Accurately input and maintain reservation data in the hotel management system.
• Inventory Management: Regularly check room availability on online platforms and make actions within Standard Operating Procedures to optimize occupancy.
• Collaboration: Work closely with the in property Operations and Community teams and other departments to ensure smooth guest check-in and check-out processes.
• Reporting: Prepare and analyze reservation reports to identify trends and opportunities for improvement.
• Compliance: Ensure compliance with hotel policies and procedures regarding reservations and cancellations.
• Work closely with different parties to ensure group allocations and reservations are handled diligently and accurately

Requirements

WHAT WE'RE LOOKING FOR

• A hungry tech-savvy, customer-service-focused individual with a passion for the hospitality industry
• A minimum of 1 year working experience in reservations, customer service or similar role. Fresh Graduate will also be considered.
• Experience in the hospitality industry is a plus but not essential.
• A team player with a detail-orientated mindset
• Exceptional multitasking skills and the ability to work to tight deadlines.
• Skilled in communicating and presenting effectively with internal and external parties
• Proficiency in English and Mandarin is required, and other foreign languages are a strong plus
• Proficiency in G Suite/ MS Office and other cloud platforms
• More experienced applicants may be considered for Senior Reservations Officer or Reservations Lead

Benefits

WHAT WE OFFER

• Your fingerprint to impact a fast-growing startup at an exciting time
• A dynamic startup environment with career progression
• Great platform to perform and learn for the best
• 5-day work week on a rotating schedule
• Benefits + Annual Leaves