Senior Administrative Assistant, Commercial & Investment Bank

Are you ready to make an impact in a global leader across investment banking, wholesale payments, markets, and securities services? In this pivotal position, you will play a crucial role in supporting our executives and their teams, ensuring seamless operations and contributing to our success. If you thrive in a fast-paced environment and excel at managing multiple priorities, we want to hear from you!

As a Senior Administrative Assistant in the Commercial & Investment Bank, you will be responsible for performing an array of administrative functions requiring confidentiality, initiative, and sound decision-making for the executives, their team of managers, and stakeholders. You will coordinate efforts with other admins across the Commercial & Investment Bank. You bring years of experience as an Assistant while being very adaptable and welcoming change. You will rely on excellent organizational skills and the ability to effectively handle multiple priorities. You will need to adapt procedures, processes, and techniques to the completion of assignments in line with the department's activities and goals.

Job responsibilities

• Manage and handle complex and detailed calendars, dealing with multiple and/or urgent meeting conflicts, setting up meetings and conference calls, internally and externally, as well as handling all associated logistical aspects
• Work in a fast-paced, ever-changing environment and effectively handle multiple priorities with a calm, professional, and willing attitude
• Handle telephone coverage with the ability to answer phones professionally, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner
• Coordinate travel arrangements (including air, hotel accommodations, and ground transportation); prepare detailed itineraries, required travel visas/documents, and ensure accuracy and timely delivery of plans/tickets to travelers
• Process invoices and travel & expense claims for team members in a timely manner. Ensure all policies are followed and items are processed within provided guidelines. Act as a subject matter expert for policies and procedures
• Be open to taking on increased and/or new responsibilities at any time
• Assist with overflow, special projects, assistant back-up coverage, and day-to-day tasks (Calendar/Travel/Concur) as part of the Assistant pool of support and back-up arrangements, working in a team where required to ensure seamless support is maintained, including other duties as directed by the Business Support Manager / Line of Business

Required qualifications, capabilities, and skills

• At least 5 years of administrative experience in financial institutions for senior-level executive(s)
• Strong interpersonal and partnership skills, i.e., develop relationships with peers, clients, etc.
• Advanced organizational skills, ability, and instinct to connect dots and escalate issues as required
• Discretion and good judgment in confidential situations and proven experience interacting with senior management
• Ability to adapt procedures, processes, and techniques to the completion of assignments
• Open to taking on increased and/or new responsibilities at any time
• Ability to manage and resolve competing priorities, i.e., calendar management
• Excellent telephone etiquette
• Adaptable team player

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree preferred
• Fluent in verbal and written English and Chinese is preferred

Note: This role requires five days in the office (Monday-Friday).