Service Sales Specialist

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

This role is contributing to the Electrification Service Division in HK & Macau. Main stakeholders are End-Users/Power Utilities.

The work model for the role is: {onsite/hybrid} {insert Linkedin #}

You will be mainly accountable for:

• Penetrating into Installed Base, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

You will join a dynamic team, where you will be able to thrive.

Service Sales Specialist Job Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Building Services Engineering, or a related discipline is necessary.

• Minimum of 5 years of proven experience in sales, preferably within the power distribution, or E&M sectors.
• Direct experience with power distribution systems, electrical services, or related technical solutions is highly desirable.
• Familiarity with products and solutions from Global Electrical solution would be advantage.

• Exceptional sales and marketing acumen, with a demonstrated ability to identify customer needs and drive solution-based sales.
• Outstanding customer service orientation, with a focus on building long-term client relationships.
• Good communication, interpersonal, and presentation skills, capable of effectively engaging diverse stakeholders, including technical and executive audiences.
• Proactive, self-motivated, and results-driven, with a strong sense of ownership and accountability.
• Advanced problem-solving skills, with the ability to navigate complex challenges and perform effectively under pressure.
• Knowledge of industry trends, standards (e.g., IEC, BS), and local regulations in power distribution or E&M industry is a plus.
• Good command of written and spoken English and Chinese; fluency in Mandarin is preferable.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, outlook etc) and familiar with CRM software (e.g., Salesforce or equivalent).
• Basic understanding of electrical schematics, control systems, or E&M CSD is advantageous.

• Ability to collaborate cross-functionally with engineering, project management, service teams, operation teams to deliver integrated solutions.
• Experience in managing tender processes, contract negotiations, and after-sales service agreements.