Supply Chain & Customer Care Manager

Missions:

• As supply chain & Customer Care manager for BU SEA & HK, responsible for the BU supply chain, with direct involvement in stock management & customers orders taking and fulfillment

• Responsible of the performance of Supply Chain, Logistics & customer care for BU SEA HK & TW. Provides resources & framework necessary for the empowerment and involvement of his/her teams to guarantee the achievement of the objectives within his/her scope

Activities:

Drive demand planning process within the BU network

• Develop in coordination with other functions an unconstrained demand plan for the BU . Animate a BU demand review to reach consensus on the sales forecasts

Optimize the supply planning

• Define the replenishment frequencies of our business units warehouse in order to reach the optimum cost for stock and transportation. Size the stock for each warehouse at stock keeping unit level according to local logistic offer & Group supply chain standards

Management of BU SEA & HK logistics activities

• Improve BUs’ stock management, implement best practices in all locations, ensure customer orders fulfilment with high customer satisfaction, improving BU customer services

Qualifications

• Minimum of 8 years experience in a supply chain multinational environment within industrial or distribution company

• Education: Bachelor Degree in Operations, Logistics, International Management, Supply Chain or business degree

• Data mindset. Strong analytical, organizational and planning skills. Excellent communication, written and presentation skills

• Able to collaborate with externals and internals stakeholders at different level of hierarchy

• Able to make quick decisions for corrective actions, capable of multi-task and handle multiple priorities in a challenging, fast-paced environment. Strong sense of urgency and handle multiple priorities skills

• Business oriented

• Able to work independently with high degree of initiative and drive

• Leadership competences: Ability to animate transversally & directly the team

• Planning and logistics experience – Proficiency in relevant software, such as Microsoft Office, ERP, APS

• Experience in improving business via continuous improvement process review

• Proven record in improving operation procedures and enhancing work flows to optimize efficiencies