VP - Global Markets Transition Manager

This is an exciting time to join the new markets transition management team in HK where you will be responsible for steering a client through the Barclays infrastructure. This will entail specific coordination for a new or existing clients across Sales, Credit/Risk, KYC, Legal, Operations and other parts of the firm. You as the Transition Manager will be expected to own clients on-boarding experience and carry forward other opportunities supporting organic growth.

Client Relationship Management

• Establish and maintain relationships with clients from point of initiation through implementation. Act as a single point of contact for clients by delivering the firm during the onboarding and own the delivery through ‘ready to trade and settle’.
• Ensure the client provides complete, accurate and timely information to facilitate a seamless transition experience. Work collaboratively with partner teams on resolving outstanding issues.
Understand client needs to ensure it aligns to Barclays legal entity structure.

Internal Partner coordination:

• Develop and manage a key set of objectives for each team involved in the transition process and ensure accountability via SLA’s and other measurements.
• Coordinate prioritization framework across Sales, Trading and other functions to ensure client demands are in line with internal resource optimization.
• Manage a governance forum to review open items, make decisions, and progress.
• Serve as initial point of escalation pertaining to onboarding issues for both the client and internal stakeholders.

Innovation:

• Work closely with Technology to drive automation leveraging AI while coordinating with other groups to identify areas of improvement.
• Leverage tools to enhance MIS that will provide clear accountability and visibility to internal stakeholders.
• Manage program to improve workflow enabling transparency and accountability.
• Work with industry vendors and utilities to improve overall connectivity. Stay updated on technological advancements, industry trends, and best practices to drive innovation and continuous improvement in trading platforms.

You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, as well as job-specific technical skills.

To be successful for the role, candidates should possess the following skills or experience:

• Understanding of Markets trading businesses and ability to work closely with external clients is critical.
• Excellent verbal and written communication skills with attention to detail is required.
• Ability to motivate, guide and inspire a team – directly and via influence across an organization.
• Ability to multi-task with demonstrated capability of managing deliveries within clearly defined timeframes.
• Track record of working closely with internal stakeholders and external clients to resolve issues, manage priorities and address challenges directly.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Purpose of the role

Liquid Finance Platform covers a variety of roles and is central to the delivery of best-in-class products and services, and for the provision of strategic client and risk solutions across the full spectrum of the Prime Financing businesses.

Accountabilities

• Working with clients to optimise the Liquid Financing relationship
• Provide best-in-class service and escalation oversight
• Primary contact for Liquid Financing clients in areas such as trading, risk, billing and reporting
• Provide expertise on industry and regulatory initiatives
• Subject matter expert for our clients, with a deep understanding of each client’s business mix, operational requirements and product sensitivities

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.