Your role:
- Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
- Develop and maintain up-to-date account service plan including Customer Account Profile, Account Service Strategy and Service Improvement Plan for improving the overall service quality and customer’s operational efficiency
- Formulate, in conjunction with the customer, the key service quality indicators in formal SLA
- Monitor service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate
- Establish effective working relationship with internal teams on service delivery management for customers
To succeed in this role:
- Higher diploma or above with 2-3 years’ relevant work experience
- Solid experience in B2B customer service and operation management is preferable
- Good interpersonal, communication and planning skills
- Energetic and well-organized with strong analytical mindset
- Good PC skills, familiar with MS Office is an advantage
- Good command of both spoken and written English & Chinese
What we offer:
- 14 days AL
- 17 days Public Holidays
- Birthday Leave
- Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
- MPF / ORSO contribution
- Discretionary Bonus
- Scholarship for further studies
- Life insurance and medical benefits
- Family health benefits
- Dental benefits
- Staff discount
- Free access to the company's amenities