Assistant Administrator - ESF Explore

ESF Language & Learning is looking for an Assistant Administrator to join our vibrant team. This role is vital for addressing customer inquiries and managing administrative tasks related to our diverse playgroup, Pre-Kindergarten, and after-school programmes for children aged 6 months to 11 years.

Responsibilities

• The key responsibilities will include customer communication, course administration, database management and operational/clerical support
• Engaging with customers and offering detailed responses to inquiries through different channels
• Support the reception with visitor enquiries and answer the phone
• Creating and monitoring classes on the ESF Explore website
• Maintaining up-to-date details in enrollment systems and databases
• Processing enrollments and following up on payments
• Ordering and managing educational resources and supplies
• Upholding and enforcing any course policies in place
• Providing regular assistance to the Centre Manager and Senior Teacher
• Performing any ad-hoc tasks when required 

• High Diploma, Associate Degree, or Degree Holder
• 2 years of relevant experience in a customer service role and/or administrative role
• Attention to detail and documentation accuracy
• Strong multi-tasking and problem-solving skills
• Ability to be flexible, prioritize workload, work independently and use initiative
• A friendly manner in relation to staff and students is essential
• Proficiency in written and spoken English and Cantonese, fluency in Mandarin 
• Educational sector experience is a plus but not essential
• Able to work on weekends, either Saturday or Sunday

Benefits: We offer a comprehensive remuneration package, including medical and dental benefits, annual leave, and a 5-day workweek (one of those days must be either Saturday or Sunday)

For enquiries, please contact Chloe Chan at chloe.chan@esf.org.hk.

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.