Responsibilities:
· Assist to plan and implement CRM program development - loyalty programs, member-get-member programs, life-cycle programs and customer events, etc.
· Develop CRM communications and contents across channels - member app, mobile message, email and newsletter, etc.
· Monitor and report on the effectiveness of CRM programs, also provide recommendations to improve performance.
· Source and liaise with vendors and partners for gift production and joint promotion.
· Collaborate with different teams to develop and execute CRM campaigns.
· Provide training and guidelines to ensure the frontline staff follow through CRM policies, operational workflow, app usage, bonus points and gift redemption procedures.
· Coordinate feedback from frontline and follow up on enquiries and issues related to CRM campaigns and loyalty program
· Support to analyse customer profile and latest trends for actions
· Assist other CRM related initiatives and project management
Requirements:
· Bachelor Degree in Marketing, Business or equivalent
· A minimum of 2 years relevant experience in beauty / healthcare / retails industry is preferred
· Experience in using WeM beauty management system and whatsApp API would be definitely an advantage
· Excellent communication skills in written and spoken English and Chinese.
· Strong numerical sense, analytical and problem-solving skills
· Proficiency in MS Excel and Chinese Word Processing is a must
· Proactive, curious, and strong sense of ownership
· Detail minded and independent with strong organisational and multitasking skill
· A dedicated team player with a creative and results oriented mindset
Interested parties, please click "Apply Now" to submit your resume (including current and expected salary, availability)or whatsapp 5561 1256 for more details.
Personal data collected will be used for recruitment purpose only.
工作類型: 全職
薪酬： $16,000.00至$25,000.00（每月）
福利：
- 在職專業培訓
- 有薪年假
- 有薪病假
- 員工購物優惠
- 晉升機會
- 產假
- 醫療保險
Work Location: 親身到場