CRM Officer

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

• assisting in CRM system enhancement projects by supporting planning, testing, and rollout of new features;

• supporting customer segmentation and CRM journey optimisation to enhance campaign effectiveness;

• managing end-to-end email campaigns, covering design coordination, content and asset preparation, quality assurance, scheduling, and performance reporting;

• supporting daily CRM-initiated projects and ensuring data sanity, e.g., checking for completeness and accuracy;

• managing data, preparing reports and analytics related to CRM programmes to obtain customer insights; and

• performing any ad-hoc or special projects assigned by the Authority.

You should:

• possess a recognised university degree in Marketing, Business Administration, Computer Science, Statistics or related disciplines;

• have 1-2 years of experience in database marketing and preferably with exposure to CRM operation;

• possess basic knowledge in CRM tools such as Microsoft Dynamics or Salesforce will be an advantage

• have strong statistical & analytical skills, and be sensitive to numbers;

• be team player with strong time management skills and great attention to detail; and

• possess good written and verbal communication skills in English and both Traditional and Simplified Chinese.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact: