Customer Service Officer (Dental)

What you'll be doing:

• Respond to customer inquiries via phone, email, or live chat regarding product availability, specifications, pricing, and delivery

• Address customer complaints or concerns, such as defective products, delivery delays, or incorrect shipments

• Support promotional campaigns by informing customers about discounts or new product launches

• Communicate with the sales administration team to check stock levels for dental consumables and equipment

• Notify customers of backordered items and provide estimated restocking timelines

• Maintain accurate records of customer interactions, orders, and complaints

• Regularly review the status of service reports

• Collaborate with the Sales Administrators, Sales Executives and Technicians as a team to identify issues in daily operation to drive efficiencies and continuous improvements

• Handle ad hoc assignments and other duties as required

What we're looking for:

• Form 5 or above with customer service / call center experience

• At least one year of experience in handling customer complaints, preferably in retail or hospitality sectors

• Experience of using “WhatsApp” to communicate with customers will be definitely an advantage

• Proven track record of providing high-quality customer service and maintaining a positive attitude

• Good command of written and spoken English, Cantonese & Mandarin

• Immediate available is highly preferred