Flight Hour Services (FHS) Reliability Improvement Committee (RIC) Engineer

Job Description:

Accountabilities

The jobholder is responsible for:

• Supporting  setup and performance of engineering related processes,
• The setup, oversight, delivery and performance of the RIC deliverables and their coordination, including:
  • The scheduling and management of the RIC monthly meeting and RIC Management Meetings (yearly),
  • The gathering and follow-up of all actions identified as part of the RIC,
  • The implementation of  the necessary process and its regular update according business needs,
  • The definition/update/support of a dashboard/Visual Management Platform and any other reporting tool dedicated to the activity,
  • Continuous improvement of RIC process through regular exchanges with worldwide RIC network jobholders
• The management of the different engineering stakeholders:
  • The follow-up of actions implementation with Customer/FHS local & central teams in regards with FHS components,
  • The collection of data not available in FHS engineering, through Customer, to:
    • Assess importance of an LRU in terms of financial and/or aircraft performance,
    • Perform in depth technical investigations in order to define short and long-term position,
• Airline Engineering demands related to:
  • FHS TRM organization (every 6 months), including the definition of agenda and the organization of on-site technical reviews with AIRBUS staff and suppliers,
  • Process mapping update,
  • The support and coordination with Airbus internal stakeholders of forced/monitored retrofit campaigns
  • FHS MISdata update,
  • Benefiting from his footprint in HKG to manage TRM or any other customer deliverables outside his RIC perimeter in customer premises

Dimensions

Operating Budget: significant impact on FHS/TSP components reliability through analysis & deliverable which impact AIRBUS FHS Investments and Direct repair costs. Other budgets:

Other dimensions relevant to the position: 

Direct interface with:

• Customer (CPA & PAL)
• Suppliers (OEM/ MRO / Warehouse),
• Local & Central FHS teams,
• Airbus Support & Services organization in TLS ,
  • In Service Engineering
  • Program Support (local and central)
  • Supplier Management & Procurement
  • Marketing & sales
  • …

Main activities

ENGINEERING PROCESSES

• Ensure adequate implementation and continuous enhancement of engineering processes between Customer, 1SYR and FHS for the following processes:
  • Manage Reliability Control Programme (RCP)
  • Manage Component Reliability,
  • Manage Rogue Unit,
  • Manage Reliability Improvement Committee (RIC),
  • Manage Component Modification,
  • Manage Component Data Approval,
  • Manage On-board Data Security Management,
  • Manage Aircraft Maintenance Schedule update,
  • Manage TCI (Time Controlled Items),

• Represent AIRBUS FHS in necessary meetings hosted by Customer as necessary:
  • Daily operational meeting,
  • AOG coordination meeting,
  • Weekly line maintenance pre-input meeting,
  • ….

RIC PROCESS DEFINITION AND FOLLOW-UP

• Collect data from the field on in service events and components in order to gather the items impacting the customer A350 fleet performance or operations,
• Perform first level analysis considering operational/financial criticality in order to allow correct prioritization of the items,
• From first level analysis, identify top critical items and ensure their trend monitoring,
• Define/update the dedicated reporting tools in order to provide the customer & AIRBUS with the same level of information/visibility on top items and resolution of in service events
• Allocate the topics to the different stakeholders and give the priority level
• Coordinate with the customer, FHS Operations, Airline Engineering, In Service Engineering and Programme and OEMs, the organization of dedicated technical reviews for specific topics as required
• As required escalate top items which need to be fast tracked through AIRBUS dedicated processes or to top management (either through the flow-up/flow down process or through SCS/SBx management),
• Organize and manage the RIC meetings and RIC Management meetings with aim of presenting advancement of technical topics to Customer whilst protecting the main interests of AIRBUS: Customer satisfaction and contract financial efficiency.
• Support preparation and participate to the customer A350 Technical Review Meeting organized by AIRBUS Support Programme (yearly),
• Be part of the worldwide RIC Network with strong connections & exchanges with the other RIC jobholders to improve RIC process & efficiency, and be the back-up of other RIC job holder in the region

TECHNICAL ANALYSIS & INVESTIGATIONS

• With the support of Airline Engineering and field service representatives, perform technical analysis of component behavior, performance, Time Since installation… on A/C to support detailed components analysis performed by Airline Engineering
• In coordination with Airline Engineering, identify/propose soft time/health checks program recommendations to Customer and coordinate action relative to the implementation of those programs once validated,
• Make sure that the technical recommendation provided by the Airline Engineering team or through the flow-up/flow-down process or from In Service Engineering are implemented into operational tasks by the Customer team.
• Through active participation to the RCP (Reliability Control Programme)/MOR (Mandatory Occurrence Report), present to the customer the identified root cause and  related actions to be implemented by FHS/Customer to limit impact of a reliability issue .
• Provide relevant technical information to enable commercial analysis of reliability improvement measures (e.g. modification, soft-time program, health checks recommendations) as basis for validation from joint technical & financial perspectives and coordinate implementation of those programs once validated

TECHNICAL COORDINATION

• Collect data as required by the various teams (1SYR in Toulouse, 1SY, SBx, SCY,…) on components and monitor trends with the support from Airline Engineering TLS,
• Help collecting the data required to build claim dossier for Procurement to claim as per Supplier Support Condition clauses,
• As required, organize/participate in dedicated on-site reviews with AIRBUS people and suppliers. Organize technical reviews with OEMs when necessary.
• Support Airline Engineering demands on FHS MIS data update such as but not limited to creation of interchangeabilities, new P/N, update/creation of kardex positions, hard-time constraints.

Main Skills/knowledge

Graduation and technical skills:

• Educated to a 5-year degree level (or equivalent) specialized in aeronautical engineering or maintenance engineering,
• 3 to 5 years’ experience in aircraft maintenance and/or airline operations,
• Good knowledge of maintenance operations, configuration management and aircraft systems (Avionics, power plant, flight controls, Air management, Landing Gear,)
• Reliability management principles: MTBUR computation, root cause analysis and investigations, statistical method (Weibull)
• Good knowledge of AIRBUS Technical publications: AMM/MPD/IPC/TSM/MMEL/ FCOM/SBs/TFU/VSB/SIL,
• Good knowledge of AIRBUS Support and Services organization and related processes,
• IT systems and tools: FHS IS/MCA/MS Excel/MS PowerPoint/MS Visio/Google Suite

Soft skills and behavioral skills:

• Language: English (Fluent),
• Good communication & presentation skills:  daily interface with Customers  and Suppliers,
• Ability to work in multicultural teams,
• Good analytical skills (ability to manipulate figures) and synthesis skills (ability to summarize complex technical situations into simple recommendations),
• Strong negotiation skills (resistance to pressure  and sense of urgency),
• Ability to manage multiple task and projects,
• High level of autonomy (managed remotely from Toulouse),
• Strong proactivity and customer satisfaction mindset

Financial and contractual skills:

• Knowledge of FHS obligations and liabilities,
• Overall understanding of AIRBUS Supplier Support Conditions,
• General understanding of financial aspects: return on investment, Business case,…

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.