Guest Services Agent

Responsibilities:

• Assist in ensuring the effective and sufficient operations of the hotel

• Assist to handle reservations requests according to established procedures including reservations input, filing and answering guests’ inquiries through emails and phone calls

• Communicate and maintain long term relationship with existing and new clients by site inspections and expand client portfolio to ensure the smooth execution of working in unity

• Regularly report on market trends, analysis of sales and competitor activities to stay competitive on pricing and services in the market

• Assist in identifying market needs and trends in corporate and other market segment

Requirements

• Higher Diploma / Degree holder in Sales & Marketing, Communications, or other relevant disciplines

• At least 3-4 years solid experience in F&B Marketing, preferably in hospitality industry

• Able to work independently, proactive and self-initiated

• A good team player with creative, detail-mind and analytical mindset

• Proficient in computer applications

• Good command of both written and spoken Cantonese, English and Putonghua

• Overnight shift duty or permanent night shift duty is required, please take into account before apply

• Candidate with more experience will be considered as Senior Guest Services Agent.

For more information about us, please visit https://hotelyx.com.