Key Responsibilities
- Assist Senior Manager in nurturing a culture of service excellence to achieve company goals
- Assist in managing patient feedback, complaints and appreciations in an effective and efficient manner
- Handle enquiries and assistance requests from internal and external customers with adherence to company protocols; Assist in on-site support to clinical staff in managing difficult patient interactions, promoting collaborative and constructive resolution process
- Prepare data analysis reports and assist to conduct audits / surveys for continuous service improvement
- Support patient experience programmes and initiatives, e.g. Patient Satisfaction Survey
- Perform any other duties as assigned from time to time
Job Requirements
- Holder of a bachelor’s degree in any discipline
- At least 1 year's relevant experience in complaint handling or customer service, preferably gained in healthcare industry / hospital setting
- Excellent customer service and complaint handling skills
- Excellent communication and interpersonal skills
- Sound critical thinking and analytical skills
- A good team player with strong problem-solving skills and ability to work under pressure
- Good command of written and spoken English and Chinese
- Proficient in MS Office applications
Compensation and Employment Terms
We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.
Application Closing Date
28 August 2025
Personal Information Collection Statement
Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be retained not more than 12 months from the application closing date, and will be destroyed thereafter.