Product Support Technical Coordinator

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

You will work closely with transversal departments within Project Managers, Design Team, Engineering Team and Field Service Team as well with Wabtec teams in APAC region and Europe. You will assist in operations and maintenance issue, troubleshooting and problem solving as required.

How will you make a difference?

The Product Support Technical Coordinator will lead digital transformation initiatives, manage a team of Field Service Technicians, and collaborate with cross-functional teams both locally and internationally.

Building on your electrical and mechanical experience, preferably in a railway environment or related industries, you will interface directly with customers, propose innovative solutions, and implement data-driven strategies to optimize our maintenance services.

What will your typical day look like?

• Develop and communicate clear technical instructions for installed products, with a focus on Platform Screen Doors.
• Spearhead the digitization of Field Service operations, improving data collection for interventions, repairs, and follow-up actions.
• Manage a specialized team of Field Service Technicians focused on maintenance improvements; monitor and report on their performance.
• Identify, propose, and implement cost-effective improvements to maintenance services, collaborating with relevant managers to execute organizational changes.
• Collaborate with local and international Engineering teams to enhance data-driven maintenance capabilities.
• Contribute to data-driven projects aimed at improving service offerings.
• Establish and oversee Key Performance Indicators (KPIs) to objectively assess performance, proposing and implementing changes to maximize efficiency and reduce costs.
• Liaise with customers to coordinate work, communicate changes, generate reports, and actively participate in meetings and project activities.
• Enforce and maintain data governance to ensure data accuracy, quality, stored and shared in a standardized and secure manner
• Support and build a data-driven culture, enable data-driven decision making by providing training and support to Field Service Technicians

What do we want to know about you?

• Fluency in English (written and verbal)
• Chinese language skills (optional, but advantageous)
• Bachelor's degree in engineering, Computer Science, Information Systems, Data Science or related disciplines
• Field Service or Project site experience in E&M or related industrial fields.
• Strong IT skills. Good understanding of Internet technologies and capabilities is a must. Coding ability is not required but could be advantageous.
• Railway industry experience or knowledge (preferred)
• Team management experience and excellent collaboration skills are required.
• Strong attention to detail and ability to create clear documentation and presentations.
• Solid knowledge of electrical and/or mechanical engineering and industrial systems
• Data interpretation skills, including report and graph creation0
• Ability to work independently and communicate technical concepts effectively to diverse audiences
• Problem-solving aptitude and commitment to continuous learning (technical and operational)
• Work on site (railway stations or depots) may be required from time to time for training, troubleshooting or implement operational changes.
• Travel outside HK may be required occasionally.

Preferred Skillsets / Experience:

• Asset management, maintenance cycle
• Data governance
• Six Sigma approach (DMAIC)
• Root Cause Analysis (Data Driven)
• Effective communication skills

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant”

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.