About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
For more information, please visit www.fwd.com
PURPOSE
- This role is part of Cloud Engineering function of Group Infrastructure and Cloud Team, who will have the primary focus to lead the end-to-end implementation of cloud solution for group finance, investment and actuarial operations for group and local BUs
- Supervise the project delivery management for all the key finance and actuarial-related cloud initiatives, accelerating time-to-market adapting to the market and competition, with a strong focus on system stability and reliability, and improve the mean time to recovery on systems that are crucial to finance and actuarial operation.
- Representing Group Cloud and Infrastructure in providing technical advisory services to GO counterparts and BU business team in strategic technical projects.
- Monitor and proactively remediate issues identified in the production system, in order to ensure smooth book closing process every month.
- Lead the diagnosis of the root cause of critical issues, design and implement preventive measures to avoid production incidents
- Lead and design Infrastructure for FWD Cloud Prophet for finance / actuarial team, which contain hundreds of users from FWD Group and 10 BU units
KEY ACCOUNTAIBILITIES
- Work with finance and actuarial team to understand business problems, design and build new cloud-based architecture and solutions, with emphasis on building reliable and stable cloud solutions to support applications that are critical to Finance and Actuarial functions of Group and support all the Bus to adopt to the preferred standard
- Manage and perform cloud to cloud migration to provide resilient, secure and scalable solutions
- Oversee the setup cloud-based infrastructure, leveraging on centrally managed IaC, CI/CD, end-to-end application and infrastructure monitoring tools.
- Drive adoption of best practices and cloud standards imposed by Group by collaborating with other domain experts in Cloud Engineering team Technology on business units.
- Function as the technical liaison from Infra and Cloud team to collaborate closely with Group Enterprise Architecture team, Group Cloud Operations team and business teams for designing and implementing new solutions, and managing BAU operational tasks and challenges
- Lead the cloud engineers and operational support for large scale distributed environment
- Function as the technical domain expertise to work with BUs in designing the solution and implementation approach of strategic technical projects, including but not limited to cloud migration and application and database modernization
- Provide strategic input to Head of Infra and Cloud and Cloud Engineering Lead on the best practices, observations from daily operations, and suggestions to continuously improve team efficiency and quality
- Lead and accountable for the delivery of identified cloud projects and activities and deliver within the agreed timeline with quality.
- Manage resources and arrange assignments according to project plans.
- Make decisions and solve problems with minimal guidance to drive assigned tasks.
- Coach and mentor junior team members and share knowledge with broader teams
- Evaluate new information systems products or services and suggest changes to existing products or services to align with business stakeholders’ requirements and user experience
- Ensure the new cloud-based architecture and solutions are fulfilling compliance/security requirement
- Continuously assess potential system down time incident and implement corresponding improvement plan
QUALIFICATIONS / EXPERIENCE
- B.S. degree or equivalent in Computer Science, Computer Engineering, or Software Engineering
- At least 10 years of relevant work experience in cloud engineering with 1+ year of team management experience
- 8+ years of experience in cloud automation/ orchestration/ monitoring technology
- Solid track record in managing sizeable applications and infrastructure projects
- Strong hand-on experience in design and deploy secure cloud environment
- Strong hand-on experience in cloud and on-premises network and security practice
KNOWLEDGE & TECHNICAL SKILLS
- Solid understanding in features and capabilities of AWS Cloud platform
- Knowledge with cloud native backup and recovery solution
- Knowledge with cloud logging, monitoring and service recovery
- Knowledge in cloud automation, for example IaC, CICD, auto cloud service recovery
- Experience and knowledge of containers, orchestration tools and container administration.
- Fluent English communication in writing and speaking