Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high calibre professional to join our team as a Technical Analyst.
Principal Responsibilities
In this role you will
- Monitor and operate computer systems on IBM z, IBM i and Distributed Compute for HSBC Group including subsidiaries on 24 x 7 x 365 basis
- Provide first-line support on system/application level and prompt recovery of impacted service
- One of the key parties to execute the Disaster Recovery (DR) plan and procedure during disaster situation
- Provide services to IT Technical team on performing operating system maintenance and change releases
- Implement security controls to maintain the Data Centre access during non-office hours
- Contribute to service improvement initiatives
- Maintain the IT operations process integrity and behavioural conduct as per IT/HSBC policies
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Contribute to the incident triage, incident management life cycle and escalation
To be successful you will need
- Experience of working as a computer operator on IBM z in a large global company is an advantage
- Graduate degree in a Business or IT discipline or a proven track record of experience in a Business or IT environment
- Proven judgmental skills to identify and resolve problems. Drive and self-motivation
- Ability to be proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality
- Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment
- Excellent planning, organization skills, including tracking and following up on actions. Ability to make considered decisions that protect and enhance HSBC values, reputation and business
- ITIL Service Management Foundation qualification is desirable. Expertise in using systems management, diagnostic and operational tools
- Ability to work a 24 x 7 x 365 shift pattern
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.