A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Key Responsibilities
Operations Executive and Presentation
- Oversee Brand, Operations Standards and Procedures to ensure properly stored, created, updated, and shared with the hotels
- Prepare presentation and guidelines for hotel team execution
- Conduct market research for new initiatives and potential new hotel projects
- Support LHG Operations Function Heads on hotel openings (i.e. in setting up the Operations systems)
- Deliver Operations related training
Brand Strategy Support and Project Management
- Assist in managing projects related to brand initiatives
- Coordinate cross departments, external partners and service providers for timely execution of projects
- Serve as a point of contact for hotel operations team and address inquiries
Data Analysis
- Compile regular reports for LHG Operations Department and management team
- Analyse group operational performance metrics, Provide insights and recommendations for business enhancement.
Administrative and Technical Support
- Perform a variety of administrative and clerical tasks to support the daily operations of LHG Operations team
- Participate in Operations strategic planning sessions
- Coordinate with LHG IT / service partners to provide technical system support to hotels on related systems.
- Assist in ad-hoc assignments as required
Requirements
- Holder of Bachelor Degree or above in Hospitality, Business, or related disciplines
- 2+ Experience in hotel / service industry would be an advantage
- Proficient in Microsoft Word, Excel, PowerPoint
- Fluent in English and Mandarin in both verbal and written
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Strong organisational skills with the ability to multi-task; and manage high volume of projects and documentation
- Commit to pursuing excellence even routine work tasks
- Good time management skills and the ability to prioritise work
- Good inter-personal skills and able to communicate effectively to different levels of colleagues
- Open-minded and flexible
- Presentable and acts with confidence
- Team player
For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/
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