Operations Manager /Operations Assistant Manager – Key Responsibilities
The Operations Manager /Operations Assistant Managerplays a strategic leadership role, overseeing daily operations to ensure alignment with company objectives. This role requires continuous engagement with customers across commercial, operational scopes, and contract renewals.
Operational Leadership & Compliance
- Lead and enforce compliance with operational processes, ensuring delivery of KPIs and exceeding customer expectations.
- Oversee adherence to safety, security, and regulatory standards, including compliance with Good Distribution Practice for Medical Devices (GDPMD).
- Ensure all work processes align with internal policies and relevant regulatory requirements.
Financial & Performance Accountability
- Manage program P&L, ensuring expenditures stay within approved budgets.
- Identify opportunities to optimize operations, streamline workflows, and drive continuous improvements along the value chain.
Team Development & Culture
- Foster a high-performance team culture that promotes collaboration, feedback, and best practice sharing.
- Plan and deliver on-the-job training to enhance staff performance and productivity.
Client & Inventory Management
- Serve as a key point of contact for clients, ensuring high satisfaction through proactive communication and service delivery.
- Lead inventory control processes to maintain accuracy and integrity across in-house systems, consigned inventory, and client records.
- Perform regular reconciliations between physical stock and system quantities, both internally and at client locations.
Quality & Improvement Initiatives
- Drive quality assurance efforts to deliver consistent, high-standard services, documentation, and processes.
- Lead process improvement initiatives, system upgrades, and special projects to enhance inventory accuracy and overall profitability.
Additional Responsibilities
- Handle other duties as assigned by the reporting manager, supporting broader organizational goals.
Job Types: Full-time, Permanent
Pay: $15,000.00 - $35,000.00 per month
Work Location: In person
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