Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
The overall purpose of the role is to ensure excellent customer service experience and grow sales.
To build strong and sustainable relationships with the customers and act as a trustworthy advisor delivering excellent customer service. To be the customer’s key point of contact in Wilhelmsen Ships Service (WSS) Customer Service, adding Value and advising them on which products to buy why, when and where. Drive sales through proactive follow up of quotes to increase the likelihood of selling.
Responsibilities
- Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service
- Advise and support customers on what, why, when and where to buy through good commercial guidance
- Keep customers informed of changes in the order delivery status, surcharges and any other relevant information
- Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues
- Proactively identify, plan and follow up open quotes to turn this into orders
- Utilize Tools and knowledge about the customer, to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth
- Through quote follow up and or other type of contacts with customer proactively capture Leads in close cooperation with Sales
- Actively promote selected sales campaigns, promotions and initiatives to customers
- Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets
- Be an active member of the Sales team for the respective account portfolio
- Support Sales when preparing Business Review, bring operational insight both internal as well as external. When appropriate, join Sales when do Business Revises to explain the insight direct to customers
- Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
- Customer visits in close collaboration with Sales (Key Account Managers, Technical Sales Managers, Technical Sales & Business Development Managers)
- Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests (Star List information)
Qualifications:
- Relevant education and/-or relevant work experience
- Fluent in English – both in writing and speaking
- Interest/experience in the shipping industry and marine products
- Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth.
- Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
- Solid commercial understanding and sales skills, with a professional and proactive attitude
- Growth mindset – Having a “Can Do” attitude, looking for solutions to challenges.
- Quickly adapts to changing circumstances, accepts new ideas and change initiatives
- Is always curious and enthusiastic to learn and develop and able to put learning into practice.
- Eager to share knowledge to increase the competence in the team.
- Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
- Ability to use Digital Tools (digital interest and savviness)
- Excellent telephone sales skills
- Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
- Shows respect and sensitivity towards cultural and religious differences
- Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction
How to apply
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and a motivational letter.
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