General Information
Job Title Customer Service Officer Market Hong Kong Brand JRGHK Shared Functions Department Customer Service (CS) Job Requsition Published Date 08-Aug-2025Job Information
Job Responsibilities:- Respond to customer inquiries, feedback, and complaints across various channels in a timely, professional, and empathetic manner
- Deliver exceptional service by providing consultative solutions and proactively following up on cases to enhance customer satisfaction
- Handle membership-related inquiries, including the reallocation and adjustment of membership points
- Collaborate closely with internal departments to ensure efficient and effective resolution of customer issues
- Conduct thorough investigations and root cause analyses, offering professional and practical solutions
- Analyze customer feedback and inquiries to generate insightful Customer Service Reports for continuous improvement
- Support the Restaurant Excellence Manager in executing projects and ad-hoc assignments as required
- Higher Diploma or above
- Minimum 3 years relevant work experience
- Highly motivated, with a strong sense of responsibility and the ability to work independently
- Collaborative team player with a genuine desire to contribute in a team-oriented environment
- Excellent command of English, Cantonese, and Mandarin
- Proficient in Chinese word processing, Microsoft Excel, and other Microsoft Office applications
- Demonstrates a strong service mindset, is self-driven, detail-oriented, positive, and able to perform under pressure
- Prior experience in the Food & Beverage or Retail industry is preferred
- Immediate available is highly preferred
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