Key Responsibilities
- Manage various bookings and handle general enquiries over the phone
- Handle inpatient and outpatient registration, process related documents, verify insurance documents for direct billing, and coordinate with other departments to meet patient needs
- Perform office administration tasks such as ordering office supplies, maintaining document records, and performing general clerical duties
- Act as a hospital ambassador by welcoming and escorting VIPs and customers, delivering high-quality face-to-face services, and providing information about hospital facilities and services
- Perform any other duties (in the capacity as Customer Service Officer) as assigned by supervisor(s) from time to time
- Staff are required to perform night shift and overnight shift duty
Job Requirements
- Holder of a diploma in Health Management, Hospitality Management or Customer Service related disciplines
- At least 2 years’ customer service experience preferably in health care, medical insurance industry or hospitality industry
- Experience in customer service in hospital is preferred
- Detail-oriented, positive attitude and self-motivated
- Responsible, able to work under pressure and handle multi-task independently
- Good command of both spoken and written English and Chinese (including Mandarin)
- Proficient in MS Office applications
Compensation and Employment Terms
We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.
Application Deadline
31 July 2025
Personal Information Collection Statement
Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be kept for a period not more than 12 months from the application closing date, and will be destroyed thereafter.
