Role Introduction
Reports to: Lounge Service Delivery Manager
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.
As the Lounge Ambassador, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.
Key Responsibilities
- Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
- Interact with customers, anticipate their needs and initiating conversations to build rapport and offer personalized assistance
- Address customer inquiries while professionally handling feedback, complaints, and requests to improve the lounge experience
- Deliver start of shift duties such as stocking service counters, ensuring lounge seating area cleanliness
- Monitor the lounge environment and conduct quality control and quality audit activities
- Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company and legal standards
- Support Supervisor to ensure day-to-day operation
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
- Standard of spoken/ written English and Cantonese. Putonghua is an advantage
- Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
- Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail and great team work
- Ability to work under pressure
- Flexibility to work on shift schedules and work overtime if needed
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Medical coverage & other flexible benefits
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
