Mandarin Oriental Hotel Group (MOHG) is growing rapidly and we expect to continue to grow our development pipeline and potentially achieve a size of 100 open hotels in 2033. As a result, the number of third-party owners and investors MOHG will need to work with will continue to grow, with the portfolio dramatically increasing.
Portfolio Management is a pivotal and innovative component of our Group, driving the development of the Group’s owner strategy to maximize value creation and unlock future growth.
As the commercial lead for the entire hotel lifecycle—from the moment a Hotel Management Agreement is signed to pre-opening, post-opening, and renewals—this team is at the forefront of our Group’s Accelerate strategy and vision.
We are looking for an ambitious and dynamic Manager to join our lean and expanding team. In this role, you will play a vital part in enhancing our relationships with hotel owners and providing governance throughout the hotel lifecycle. The end-to-end role will coordinate and ensure a seamless transition from Development to Portfolio Management, manage commercial matters within pipeline projects, monitor and track hotel management related issues in the existing portfolio and evaluate Hotel P&L to offer insightful recommendations on fee structures for renewals. You will have the unique opportunity to develop and implement fresh Owner initiatives that drive engagement and satisfaction.
Additionally, you will lead and contribute to establishing and managing a comprehensive and crucial hub for all owner-related information that empowers the Group and enhances engagement (with support from third-party consultants and internal stakeholders).
The ideal candidate will possess solid project management skills, strong stakeholder engagement abilities, a flair for creative communication and a keen understanding of hotel financials.
If you are ready to make an impact and advance your career in asset management or considering a pathway to development, we want to hear from you!
Pre-Opening Project Oversight
Provide project management governance throughout the project lifecycle, maintaining constant communication with internal stakeholders.
Manage and coordinate commercial issues during the project development stage with internal stakeholders such as Technical Services, F&B, Spa & Wellness, Operations, Legal and owners.
Coordinate the handover process from Development Officer to Portfolio Management.
Support stakeholders in projections and pre-opening budgets, ensuring accuracy and consistency across regions.
Partner with Technical Services to understand and track key milestones in the project pipeline.
Enhance pre-opening processes and ensure timely communication of milestones with owners.
Craft and enhance presentations to Owners and General Managers.
Post-Opening Hotels Governance
Analyse Hotel P&L and projections and partner with Operations to identify underperformance drivers. Assist in evaluating fee structures in hotel management renewals.
Assist in strategizing and preparing responses to complex issues impacting hotel management agreements.
Support in discussions on commercial matters affecting agreements, including performance tests and changes in scope.
Monitor management agreements and assist in negotiating extensions.
Owners Strategy and Professionalising Owner Engagement
Develop and execute the Group Owner engagement strategy in collaboration with internal teams and external partners.
Lead and partner with third-party vendors and internal stakeholders to set up and maintain a comprehensive database for all owner-related information.
Prepare and review communication content, ensuring alignment with branding and strategic objectives.
Provide guidance to internal stakeholders on initiatives requiring owner buy-in.
Lead the preparation of briefing notes and presentations for internal stakeholders.
Additional Duties to Include:
30% travel depending on project needs.
Additional duties as assigned by VP, Global Head of Portfolio Management.
Job requirements
- Minimum 5 years experience in hotel asset management, real estate investment or hotel management related experience.
- Understanding of key financial metrics of an asset. Understanding of hotel management structure and agreements preferred.
- Strong financial and analytical capabilities with attention to detail and presentation quality.
- Proven ability to manage relationships and influence across multiple stakeholders.
- Experience in working across diverse international markets is highly desirable.
- Exceptional communication, diplomacy, and strategic thinking skills.
- Bachelor’s degree in Hospitality, Real Estate, Finance, or a related field preferred.
- Intelligence, proactiveness, independence and adaptability.
- Collaborative, ability to communicate clearly, analytical thinking and keenness to problem-solving.
- A genuine enthusiasm for the “Mandarin Oriental" brand.
- Absolute integrity.
Communication Requirements
- 70% Internal communications: with Development Officers and Feasibility, internal stakeholders such as Technical Services, Operations (including Hotel GMs), Legal, Finance, Brand, F&B, Spa & Wellness etc.
- 30% External communications: with Owners and asset managers.
