Operation Supervisor

Job scopes

• Closely work with and support to inbound and outbound call centre teams
• Coordinate and support operation team to complete manual procedures accurately
• Manage ad hoc customer report requests with efficiency and precision
• Standardize report format including performance report for management
• Monitor team performance and ensure high service quality
• Implement operational improvements and streamline reporting processes
• Act as a liaison between management and frontline staff to ensure alignment
• Verify overtime allowance be synced with ACATS

Job requirements

• University graduate in any discipline
• Minimum 3 years of experience in a leadership or call centre supervisory role
• Excellent communication, time-management, and problem-solving skills
• Proven ability to support fast-paced operational environments
• Good in Cantonese, Mandarin, and English
• Strong command of Microsoft Office, especially Excel, Word & PowerPoint