Posting Date: 2025-07-25
Grand Trade Star Limited
Order Operations Manager
We are a key-player in e-commerce specializing in consumer goods, primarily sourced from international suppliers, and sold across various European markets. To support our transformation and to meet our operational excellence targets, we are seeking an experienced Order Operations Manager (f/m/x) to drive our ordering process, manage inventory, and improve our operational efficiency.
As an Order Operations Manager, you will be responsible for managing the ordering team and process by creating and sending purchase orders to suppliers, tracking order status, and ensuring timely delivery of goods. This role involves be familiar with the agreed terms & conditions, maintaining strong relationships with suppliers, resolving any issues that may arise, and ensuring that inventory levels meet organizational needs. Moreover, it requires managing a team of ordering co-ordinators, cross-functional collaboration with demand planning, sourcing, quality, accounting, and in-bound shipping team to create orders and execute on time shipments. You will work to ensure product availability and minimize supply chain risks, with a primary focus on on-time shipments and efficiency. Are you ready for your next chapter with us?
Order Creation and Management:
Generate and process purchase orders based on inventory requirements and demand forecasts.
Verify order details for accuracy, including quantities, prices, and delivery dates.
Review and update order quantities based upon maximizing container filling rate, optimising shipping costs and inventory stock
Supplier Communication:
Establish and maintain effective communication with suppliers to discuss order details and address any concerns.
Negotiating the most optimum order quantities
Confirm order acceptance and track confirmation responses from suppliers.
Follow-up and Tracking:
Monitor order status and follow up with suppliers to ensure timely delivery of products.
Use tracking systems to update internal stakeholders on order progress and expected delivery times.
Issue Resolution:
Proactively identify and resolve any discrepancies or issues related to orders, including delays, incorrect shipments, or quality concerns.
Collaborate with suppliers to negotiate solutions and ensure customer satisfaction.
Documentation and Reporting:
Maintain accurate records of all purchase orders, confirmations, and communications with suppliers.
Prepare regular reports on order, on time delivery, payment, and supplier performance metrics.
Performance Metrics:
Develop and monitor key performance indicators (KPIs) related to order fulfilment, such as order accuracy, shipping times, and customer satisfaction.
Process Improvement:
Continuously evaluate and improve purchasing processes for efficiency and effectiveness.
What we are looking for:
Bachelor's degree in business, Supply Chain Management, or a related field.
Proven at least 5 years’ experience in ordering management, supply demand planning, procurement, or a similar role.
Strong communication and negotiation skills.
Proficient in using procurement software and Microsoft Office Suite (Excel, Word, etc.).
Excellent organizational skills and attention to detail.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Skills:
Familiarity with SAP S/4 HANA and/or other ERP and inventory management systems.
Experience in data analysis and report generation.
What we offer:
5 days work week with flexible working hours
13th month Double Pay + CNY Discretionary Bonus
Medical & Hospitalization Scheme
Free drink and snack served in pantry
Cultural agenda with Move IT throughout the year
International corporate culture with dynamic working environment
Staff development with training courses and performance review
Collaborate with a team of highly skilled and dedicated colleagues who celebrate successes together at numerous company events
Who we are:
BBG creates, builds, buys, and scales consumer brands globally. Within the last 17 years we have created and built 14 own e-commerce brands including our largest and best-known brands Klarstein, auna, blumfeldt and Capital Sports. Since 2020, we have been buying e-commerce brands, scaling them globally through our more than 100 sales channels and now we integrated more than 40 brands into our product portfolio. Our passion for good products is reflected by the over 4,800 items we bring to our customers in 28 countries via the D2C (Direct-to-Consumer) model. Our headquarter is in Berlin, however our employees work in a total of 10 locations around the globe - from Europe, UK, USA, to Asia.
We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of BBG.
Become a member of one of Europe's leading e-commerce companies and fill out the online application below. Our HR Partner is looking forward to your application!
https://www.berlin-brands-group.com/en
https://www.elektronik-star.de/
