Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.
University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.
Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
Excellent written and verbal communication skills in English required
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Ability to manage complex projects.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Ability to work virtually, in a multicultural, global environment.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
