Role Introduction
Reports to: Solution Lead
This position sits within the Information Technology (IMT) Department under the Solution Centre, specifically in the Commercial Solution Centre, which supports Cathay’s B2B business and its associated platforms. The Commercial Solution Centre is committed to delivering innovative, scalable, and secure technology solutions that enhance member engagement, streamline loyalty operations, and enable data-driven personalization throughout the customer lifecycle.
As a Solution Analyst, you will be responsible for managing the full lifecycle of commercial-related applications—from strategic planning through to implementation. You will collaborate closely with business stakeholders to understand evolving needs in areas such as member acquisition, rewards redemption, partner integration, campaign management, and customer insights. Your contributions will be critical in ensuring that B2B platforms remain competitive, user-centric, and aligned with Cathay’s digital and brand strategy.
Join our Commercial Solution Centre and leverage your technical expertise to help deliver on our brand promise and drive organizational success.
Key Responsibilities
- Analyze business requirements and evaluate solution options from a system perspective
- Support solution design by contributing technical expertise to ensure feasibility of high-level decisions
- Translate and map requirements into functional and technical specifications with full traceability
- Document and align specifications for software development projects and enhancements
- Perform hands-on technical development and implementation of software solutions
- Provide Level 2 and Level 3 support for production systems and manage user expectations
- Review and oversee vendor development and implementation work to ensure quality
- Conduct quality assurance on solution components to ensure compliance with Cathay Pacific standards
- Adhere to and promote development standards and frameworks across projects
- Collaborate with IT and DGT domains to foster innovation and continuous improvement
Requirements
- Minimum 6 years of IT experience, including at least 3 years in application development and support
- Tertiary education qualifications are required
- Strong interpersonal skills to build effective relationships with internal and external stakeholders
- Advanced analytical and problem-solving abilities, with a creative and logical approach
- Proven experience supporting Salesforce, Marketing Cloud
- Familiarity with Agile delivery models is advantageous
- Solid understanding of current technology trends, concepts, and capabilities
- Effective verbal and written communication skills
- Candidates with less experience may be considered for the Solution Specialist role
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
