TSS is an all-round human resources service provider. Our comprehensive HR solutions and services span executive search, routine and specialist recruitment, professional employment organization (PEO), functional outsourcing, payroll services, personal tax filing, employee benefit management and more. We are committed to helping companies build the right workforce, as well as reduce administrative burdens of HR tasks while saving costs.
Besides, our wide client base could help job seekers look for opportunities to work in some of their most desired firms that best match their skillsets and career aspirations.
TSS received Platinum award for Recruitment Firm of the Year (Elite) at the JobsDB’s The Hong Kong HR Awards 2021/22. To take your first step towards business success and adopt the best-in-class people management with TSS, visit www.tss.com.hk.
Job Descriptions
Our client is working in the public services. They are now looking for new candidates that could support the hotline customer services for various team operation needs.
Responsibilities
To answer phone calls from public, inculding gerneral enquires, billing and technical issue
Handling enquires in publicity activities held outdoor occasionally
Responsible on data entry, like customer contacts, enquiries, applications and complaints
Refers enquires and complaints to specific sections and divisions to as appropriate for follow up actions and obtain and advise the concerned enquirers/applications/complainants of the updated information about the processing of the enquiries/applications/complaints
Prepare written operational and monitoring reports
Requirements
Five subject passed or above in the HKDSE/ HKCEE
At least 1 year working expereience
Able to speak fluent Cantonese and English, knowledge of Mandarin is necessary
Able to communicate in writing Chinese and English
Working Experience in hotline customer services as an advantage
Good at Chinese and English typing and basic computer knowledge, Chinese typing speed faster than 20 words per minute
We Offer:
10 % Gratuity
Contract Renewable
12 AL
Applicant should send full C.V. with your expected salary to “Apply Now”. Please quote the ref. ‘ Customer Services Officer Gov. Contract) ’ on your application. For enquiries, please contact on +852 6446 0240 (WhatsApp only)
Personal data provided by applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.