Company Description
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
The Restaurant Partner Ambassador will be the face of our company in the field. This role is crucial for ensuring our brand is consistently and visibly represented across our network of partner restaurants. You will be responsible for visiting our partners, verifying that our official branding materials (stickers) are displayed, and fostering positive relationships with restaurant staff and management. This is a hands-on role perfect for someone who enjoys being out and about, is a great communicator, and takes pride in seeing a project through to completion.
Key Responsibilities
- Systematically visit partner restaurants across various districts as per a pre-planned schedule.
- Verify and replace branding stickers at entrances to ensure visibility and a professional appearance.
- Engage courteously with staff to build relationships; address any missing or misaligned stickers with the responsible person.
- Assist with new sticker placements to meet branding guidelines.
- Document vendor concerns and escalate issues to the operations team.
- Identify potential expansion opportunities by observing high-traffic areas and new developments.
- Collect current menus for pricing analysis and market research.
- Promote the referral program and inform partners about available benefits.
- Maintain a detailed log of visits, tracking restaurant statuses, and report updates to the operations/marketing team.
- Act as a brand champion, representing foodpanda with professionalism and friendliness.
Qualifications
- An outgoing, confident, and exceptionally friendly personality.
- Excellent interpersonal and communication skills; must be comfortable initiating conversations with strangers and communicating clearly and politely.
- Self-motivated and able to work independently with minimal supervision.
- Strong organizational skills and a keen eye for detail to meticulously manage a checklist of locations.
- A persistent and positive attitude, able to handle potential objections gracefully.
- Must be physically active and comfortable with extensive walking.
- Fluency in Cantonese is required. Proficiency in English is a plus.
- Previous experience in a customer-facing role, field marketing, sales, promoter or as a brand ambassador is highly desirable
Additional Information
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.