In this position you will....
be working with a dedicated operation team to support a mid-scale GI business. You will be responsible for general insurance policy administration services and associated back-office tasks including operational projects and other support may be needed.
You will be responsible for…
- Performing policy administration services including data input, policy documents preparation, renewal invitations issuance and policy endorsements.
- Proactively supporting day-to-day operations on multiple P&C products including Motor, Individual Medical, Marine and other GI products in a timely manner.
- To meet the agreed Turn Around Time in all policy administration related tasks
- To provide support to internal business teams on policy administration services.
- Support user acceptance test (UAT) for system changes, campaigns and other projects and assist in designing test plans and conducting UAT.
- Ensuring adherence to the company’s philosophy while supporting company strategy and culture to exceed customers’ expectation.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Customer Focus
- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
- Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
Curious
- Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team.
- Understands the value of knowledge sharing and seeks learning in areas beyond own area of focus.
- Keeps up to date on relevant frameworks, applications, software, and/or tools.
Collaborative
- Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
- Co-operates with team members to resolve problems and achieve goals
Communication
- Communicates clearly and actively listens to others.
- Provides others with information they need in a timely manner.
- Receptive to feedback and appropriately expresses own opinions.
Adaptable
- Adapts to changes quickly, flexibly and easily.
- Handles unexpected requirements and ambiguity in a receptive and calm manner.
- Comfortable using different approaches to problem solving.
You will require the following qualifications and skills
- Degree or Higher education diploma holder with 1-2 years of experience in Operations/policy administration within insurance sector preferred.
- Good communication and problem-solving skills and ability to work independently.
- Fluent in Cantonese and good command of English.
- Self-motivated and ability to learn and work in a dynamic environment.
- Conversant in Microsoft office applications (e.g., Power Point, Excel, Word, MS Project).
bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.
We’re a global team of pioneers, united by our ambition to build the future of our industry. Our team are growing our footprint all the time, serving millions of customers and partners around the world. We believe we are uniquely positioned as transformation leaders, because we are at the intersection of insurance and technology.
DIVERSITY AND INCLUSION
At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.
