We are seeking a proactive and detail-oriented Customer Service Administrator to provide frontline coordination and post-sales administrative support. This role is crucial in ensuring a smooth order fulfillment process while maintaining strong relationships with customers and internal teams.
Key Responsibilities:
- Manage monthly service billings from principals.
- Handle incoming phone calls, emails, and faxes promptly and professionally.
- Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes.
- Follow up on customer backorders, contracts, inquiries, and requests in a timely manner.
- Collaborate closely with internal departments including Warehouse, Operations, Sales, and Finance to resolve customer-related issues.
- Ensure compliance with established Standard Operating Procedure.
- Manage daily invoice scanning and documentation.
- Follow up with key customers on outstanding invoice payments.
- Provide general administrative support as needed.
- Serve as a backup for other team members during absences or peak periods.
Job Types: Full-time, Permanent
Pay: $15,000.00 - $25,000.00 per month
Benefits:
- Medical Insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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