Responsible to handle customer enquiries, feedbacks and instructions through multi-channels (including but not limited to hotline, email, social media) from local SME customer and cross-border SME customer. Acquire SME business by inbound tag-on or outbound tele-marketing. Deliver consistent quality services to maintain the image of professionalism.
Main Responsibilities:
- Achieve SME hotline's service level
- Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively
- Deliver professional customer service and to meet the required quality standard
- Support marketing campaigns enquiries, campaign registration and business referrals
- Support outbound telemarketing or tag-on / cross-sell products to enhance services and generate business revenue for the Bank
- Achieve all objectives set by Management from time to time
- Support on-the job training / attachment to train-up new staff
- Comply all internal guidelines, legal and regulatory requirements when delivering job duties
Incumbent Requirements:
- Secondary education with minimum 3 years’ relevant experience preferably in customer services of banking industry
- Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required
- Self-motivated, independent with good communication and interpersonal skills
- Good command of written and spoken English, Cantonese & Mandarin
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