Customer Service Centre Officer-Light Rail

Responsibilities

• Operate the Light Rail (LR) Customer Service Centres independently
• Provide ticketing services including applications, value-adding and refund services of Octopus Cards as well as handle surcharge payment
• Provide quality customer services and handle passenger enquiries and complaints
• Inspect facilities and provide logistical support at LR Stops
• Provide support in the Light Rail Local Tours and local community engagement activities for LR and Bus Operations

Requirements

• Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE, including English and Chinese Languages
• A minimum of 2 years’ experience, preferably gained in customer service related industries
• Customer-centric mindset with effective and empathetic communication skills

Remarks

• The above position offers a Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme

Applications

You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 10 September 2025.

For other job openings, please visit MTR Corporation's website for more details.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed