Alliance Construction Materials Limited is a joint venture company between Cheung Kong Infrastructure and HeidelbergCement AG. Both Companies are the world’s leaders in the respective areas. Alliance is the market leader in construction materials in Hong Kong with specialization in quarrying and concrete operations.
Customer Service Manager / Assistant Customer Service Manager
This position is suited to a highly motivated individual, who is determined to develop his / her career in customer service field in a thriving business. Based in Hung Hom district, you will be required to :
Duties :
Work with customers to undertake projects preparation and planning
Collect site progress information and site condition assessment
Prepare monthly forecast of orders from customers
Resolve delivery issues with customers and internal teams
Assist in collecting market information from customers and competitors
Collaborate with other departments to achieve company goals
Proactively liaise with customers to ensure the delivery service
Involve in payment follow-up and resolve payment dispute with customers
Enhance resources optimization and efficiency
Requirements :
University graduate
At least 5 years’ relevant working experience
Experience in change management is definitely an asset
Understanding of and experience in logistics operations and delivery scheduling preferred
Self-initiative, well-organized, strong sense of responsibility and leadership skills
Strong business acumen, problem solving and good in communication and presentation skills
Able to meet service targets and work under pressure independently
Previous exposure to the customer service area and / or logistics operations is an advantage
Good command of both written and spoken English and Chinese, preferably with knowledge of Putonghua
Those with less working experience will be considered for the post of Assistant Manager.
Benefits :
- 5 day work
- Competitive pay
- Medical plan
- Discretionary bonus
- Education subsidies
- Marriage leave
- Compassionate leave
(Personal data collected would be used for recruitment purpose only)
Full-time
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