Responsibilities
- Classify, assign, track, and respond to user feedback (e.g. content dislikes, reporting, safety complaints);
- Resolve user inquiries using standardized templates & contextual scripts, drafting compliant safety guidelines;
- Collaborate with Ops team to analyze feedback data, identify UX pain points, and drive AI model optimization;
- Document representative cases & solutions to build knowledge base for internal training;
- Support user consultations (e.g. account issues, product onboarding, usage flow);
- Establish end-to-end customer service workflow: Feedback → Triage → Resolution → Closure.
Requirements
- Bachelor’s degree or above;
- Native Cantonese, fluent Putonghua & English (written & spoken);
- 3-5 years in customer service/operations, AI chat product experience preferred;
- Detail-oriented with ability to handle sensitive/emotional cases;
- Data literacy: Analyze operational metrics & user feedback trends;
- Passion for AI technology, keen interest in LLM/Chatbot safety & UX quality.
APPLICATION PROCEDURES
To apply, please send your application with a full curriculum vitae indicating the current and expected salaries to <[email protected]> with email title [name-position-source].
Review of applications will begin shortly and continue until the position is filled. We thank applicants for their interest but advise that only shortlisted candidates will be notified.
(Information provided by applicants will be used for recruitment and other employment-related purposes.)
Job Type: Full-time
Pay: $20,000.00 - $30,000.00 per month
Benefits:
- Dental insurance
- Medical Insurance
Work Location: In person
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